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Hotel Front Office Department

Hotel Front Office Department is primarily responsible for the control of reservation, guest registration, telephone service and guest accounting. It is the first point of the reference of guest queries

Hotel Front Office Tools:

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  1. S.O.P Guest Transaction

  2. S.O.P Front Desk Activity

  3. S.O.P Reservation

  4. S.O.P Concierge

  5. Uniformed Service

  6. Bell Staff

  7. Front Office Job Descriptions

  8. Hotel Computerized System F.O

  9. Front Office Operation Manual

  10. Manager on Duty Manual

  11. Day Shift Procedure

  12. Evening Shift Procedure

  13. Night Shift Procedure

  14. S.O.P for PABX

  15. Pre Shift Meeting Checklist

  16. VIP, VVIP Standard Amenities

Drs. Agustinus Agus Purwanto, SE MM CHA

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Will assist you in training, develop and auditing to bring up your hotel business to become healthy and customers will choose your hotel as their "Preference" as result you can develop your employees and managers for professional hospitality to carry up your hotel quality.

  • Setup fees only US$ 4,500 (exclude reimbursement expenses)

  • Training Fees only US$ 2,000 (exclude reimbursement expenses)

  • Front Office Operation Audit US$ 2,500 (exclude reimbursement expenses)

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You can request for hourly basis support

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